Friday, 10 April 2026 (Suva, Fiji): Holiday Inn Suva has introduced the first hotel self-service check-in and check-out kiosk in Fiji, marking a milestone in the evolution of guest experience in the local hospitality market.

The hotel has launched a self-service kiosk station, providing guests with an additional option to manage their arrival and departure more efficiently. The service is optional, with traditional check‑in and check‑out continuing to be available through front office colleagues.

Using the kiosk, guests can complete key check‑in or check‑out steps digitally, allowing for a faster and more streamlined process, particularly during peak periods.

The self-service kiosk operates on a cashless basis and accepts local and international credit cards, including Visa and Mastercard, with alternative payment options available through the front office.  

The introduction reflects broader changes in traveller behaviour, with guests increasingly seeking convenience and choice, while still valuing warm and attentive hospitality.

For Holiday Inn Suva, the initiative aligns with the brand’s long‑standing commitment to providing dependable, welcoming and accessible stays that adapt to how people travel today.

“Across IHG Hotels and Resorts, we are focused on introducing technology that responds to how guests travel today, while reinforcing the importance of human connection at every stage of the stay,” said Lachlan Walker, Regional General Manager, Fiji and Pacific, IHG Hotels and Resorts. “The introduction of a self‑service kiosk at Holiday Inn Suva reflects this approach. Led by Akshay Chand in collaboration with the hotel team, the project demonstrates how practical innovation can enhance flexibility and efficiency for guests, while enabling our colleagues to focus more time on delivering meaningful and personalised hospitality.”

The project was led by Akshay Chand, Portfolio Director of Information Technology, who was recently recognised with the Rising Star Award at the 2025 ANZ Fiji Excellence in Tourism Awards for his contribution to innovation within the sector.

Mohammed Feroz, General Manager, Holiday Inn Suva, said the introduction reflects both changing guest expectations and the brand’s long‑standing focus on ease and reliability.

“Holiday Inn has always been about making travel feel straightforward, welcoming and dependable for our guests. As travel habits continue to evolve, guests increasingly value speed and choice, particularly at arrival and departure. The new self‑service kiosk allows us to respond to those expectations, while staying true to the Holiday Inn promise of friendly, approachable service delivered by our team.”

The Self Service Check In and Check Out Kiosk is now available in the hotel lobby and complements existing arrival and departure services as part of Holiday Inn Suva’s ongoing investment in guest‑focused innovation.

ENDS

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Media Contact

[Krishnil Prasad, +679 673 3300 +679 998 2641]
[Krishnil.Prasad@ihg.com]

Notes to Editors

About Holiday Inn Suva

Experience our completely re-imagined hotel in Suva, where modern comfort meets the vibrancy of the city.

Located in the heart of Suva, our hotel offers stunning harbour views and private balconies, perfect for soaking in the city’s charm. Just steps from key attractions and business hubs, enjoy local and international flavours at Sirocco Restaurant, unwind at Tapa Bar, or opt for 24-hour in-room dining.

Whether for business or leisure, our welcoming atmosphere ensures a memorable stay.

About FNPF-owned IHG Fiji Hotels

FNPF-owned IHG Fiji Hotels portfolio include InterContinental Fiji Golf Resort & Spa, Grand Pacific Hotel and Holiday Inn Suva.

About IHG^®

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

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